Top Notch THC

I usually visit Top Notch Dispensary in Henderson, where transactions have been smooth until my recent visit. After saving my loyalty points, I tried to redeem them, but the system wouldn’t allow it. The staff seemed unsure of how to apply the points, and even after offering to pay $21 to cover taxes on a $35 purchase, the issue persisted. The manager explained Nevada law prohibits loyalty points from covering taxes, which I understood. However, the lack of clear policies and poorly trained staff made the experience frustrating. After waiting 30 minutes, they handed me a printout of tax laws, something I could’ve easily looked up myself. As a loyal customer, I expected better organization and clarity from a dispensary. It felt like the rules were being changed on the spot. I won’t return unless I receive a formal apology and see improvements in how they handle loyalty programs and customer service.

This is the best organized team your going to find in any storefront! Friendly staff that are happy to any questions or information you may have. Also the prices are as you see it exactly. The taxes are already tallied up in the prices so if something says $42 that's what you will pay $42. So that's how all stores should do it instead of the way it's done. I think.

In and out quickly and great suggestions. JETSETTER OG was amazing!!!

PLEASE NOTE: The normal operating hours listed on this site are not correct. The correct operating hours are, 9 am - midnight every day of the week